Designed to Lower Your IT Support Costs While Practically Eliminating Cyberattacks, Computer Problems, Malware, and Downtime

Whether you need support for your current IT staff or would like to completely outsource your IT department, we can help. With HI Tech Hui’s Managed IT Services, your business will receive expert attention to your network along with ongoing IT support for all your technology needs.

Serving all the Hawaiian Islands, our Managed IT Service customers can sit back and relax knowing that their IT infrastructure is being monitored and that all their computer support is included in a fixed monthly rate.  Just look at the benefits:

Predictable Costs — For less than the cost of a single new employee, you’ll have access to our experienced team of engineers and technicians in a fixed monthly rate. You’ll eliminate expensive repairs and data recovery costs. Our network monitoring and maintenance will allow us to see and prevent network problems before they turn into downtime and expensive repair bills. You’ll eliminate expensive trip fees while receiving faster support.

Increased Productivity — Our remote monitoring software enables us to make updates and monitor your network from both on-site and remote locations. Our experienced technicians can access and repair most network problems right from our offices. By proactively addressing any network issues, our clients have less downtime and enjoy substantial cost savings.  Dependable, on-site support is provided by our locally based technicians. With technical support from HI Tech Hui, you have access to the most efficient, knowledgeable, affordable IT solutions around.

Peace of Mind — You will sleep easier knowing the “gremlins at the gate” are being kept out of your network. If you rely on your computer network for daily operations, it's time to get serious about protecting it from viruses, hackers, spyware and ransomware. HI Tech Hui handles desktop computers, backups, support, security, and servers. Our proactive monitoring will ensure that your business computer network operates at peak efficiency and uptime.

We offer a variety of Managed Service plans allowing you to select a support plan best suited to the specific needs of your business for all your computers, routers, printers, and servers. Our Special Project packages can be added and tailored to help you navigate the ever-changing IT universe, from desktop to datacenter tasks. And you can rest assured knowing that your IT support will never be outsourced.

ARMOUR Managed Services:

With HI Tech Hui's Armour Monitoring package, your devices will be monitored remotely 24/7  through software installed on your devices. Our team of professionals monitor and alert you of issues that arise. Think of this as the preventative package.

PROTECT Managed Services:

  • Direct access to HI Tech Hui support desk
  • Business-hour Remote Support
  • Remote Critical Incident Response Time (4 Hours)
  • On-site Critical Incident Response Time (1 Day or Less)
  • Preventive Maintenance
  • Network Security & Backup Services
  • Cloud Management
  • Virtual CIO & Consulting Services

DEFEND Managed Services:

  • Direct access to HI Tech Hui support desk
  • Business-hour Remote Support
  • Business-hour On-site Support
  • After-hours Remote Support
  • After-hours On-site Support
  • Remote Critical Incident Response Time (2 Hours)
  • Same Day On-site Critical Incident Response Time
  • Preventive Maintenance
  • Network Security & Backup Services
  • Quarterly Network & Security Assessments
  • On-Site Cybersecurity Training for Employees
  • Cloud Management
  • Virtual CIO & Consulting Services
  • Quarterly Technology Business Reviews & Panning

Complete Managed IT Services packages breakdown can be found here.

Already have an IT department? That’s ok, we work nicely with others. Let us enhance your team with additional resources and efficiency while saving you money.

Special Projects (examples)

The below is a list of examples of special projects that are not included with the Managed Services plans and would be billed as either a fixed-rate project or on an hourly Time & Materials basis. Please contact your HI Tech Hui account manager for a proposal.

  • Office Moves
  • Large-scale (>5) desktop rollouts
  • Application and Website Development
  • 3rd party and custom application support
  • SQL Reporting and Programming
  • Search Engine Optimization (SEO)
  • Microsoft Server Implementation/Upgrade/Migration
  • Active Directory Implementation/Upgrade/Migration
  • Exchange or Office 365 Implementation/Upgrade/Migration
  • Virtualization (Hyper-V, VMware) Implementation/Upgrade/Migration
  • Physical-to-Virtual Conversions
  • Cloud Implementation/Upgrade/Migration

Coupled with our adherence to best practices and our staff’s unmatched training, you can rest assured knowing that your Hawaii business is receiving top-of-industry service for reasonable prices. In order to sustain your business’ savings with technical support from HI Tech Hui, contact us today to obtain your free network assessment and discuss which support plan is best for your company!

We proudly serve all of the Hawaiian Islands.

Contact Us Today!